Security guards in supermarkets and stores often assume powers that they do not legally have. Forcing buyers to pay for damaged goods is a gross violation of the law. Such situations should be handled exclusively by salespeople or store administration, not security guards, who usually work on a hired basis.
What you should know about the rights of buyers
- Security guards have no right to demand payment
Consumer protection experts explain that security guards are not representatives of the store, and therefore cannot make decisions about damaged goods.- If the security guard forces you to pay for damaged goods, this is grounds for calling the police.
- In the event of a conflict, the buyer has the right to request viewing of surveillance video to prove his innocence.
- Liability for damaged goods
The Law of Ukraine "On the Protection of Consumer Rights" clearly states: the presence of goods with damaged packaging in the sales hall is the responsibility of the store, not the buyer.- Spoiled goods must be removed from sale before the store opens.
- How to act in case of conflict
- In case of illegal actions of the security guard, contact the store administration.
- If the administration does not respond, call the police and report the violation of your rights.
Problems with price tags in supermarkets
Stores often mislead customers with incorrectly designed price tags. For example, the price tag may not indicate which weight corresponds to the cost of the product, which creates confusion.
- Rules for the design of price tags
According to the State Production and Consumer Service, price tags must contain clear and understandable information.- Their registration must be carried out even before placing the goods in the trading hall.
- Store employees must check price tags before starting work.
- What to do in case of violations?
- Notify store administration of discrepancies.
- Contact the State Production and Consumer Service with complaints about violations of the reporting rules.
Protection of consumer rights requires awareness and an active position. Knowledge of the law and the ability to defend your rights will allow you to avoid unlawful demands and manipulations. If you encounter violations in the store - act boldly, because the law is on your side.
