Recently, there are more and more situations where supermarket buyers have to face violations of their rights. Store security guards, who are often outsourced, have no right to make consumers pay for damaged goods. Such actions are a gross violation of the law and may be grounds for calling the police.
Consumer Protection experts emphasize that buyers have the right to discuss issues related to goods only with sellers or store administration, not with security guards. If the packaging of the product is damaged, it is the responsibility of the establishment, not the buyer. If the security guard still demands to pay for the damaged product, the consumer has the right to request to see the video from the surveillance cameras and, if necessary, contact the police.
What to do if you are forced to pay for a damaged product? Consumers must be active in protecting their rights: demand to view videos, contact store management and, if necessary, call the police.
In addition, another common problem is the refusal of cashiers to accept certain denominations of money. According to the legislation, cashiers are obliged to accept banknotes and coins of all denominations and independently monitor the availability of the necessary money in the cash register. If the cashier refuses to accept money due to lack of change, this is a violation and grounds for filing a complaint.
Experts emphasize that the problem of "no leftovers" is not a problem of the buyer, but of the cashier. If the cashier continues to refuse, you should contact the store management.
Knowing your rights will help customers effectively protect themselves from illegal demands and violations in supermarkets and stores.
