According to the 2024 E-Government Development Index study published by the United Nations, Ukraine ranked fifth in the world in terms of the level of development of digital public services. This international rating assesses the level of e-government and the involvement of citizens in interaction with the state through electronic services.
Over the past few years, Ukraine has made an impressive leap in digitalization. From 102nd place in 2018, the country rose to fifth place in the Online Services Index rating, which assesses the quality and availability of online services. Particularly impressive are the results of the E-Participation indicator, where Ukraine took the first place, which indicates the readiness of citizens to actively participate in government processes through online platforms.
"We were the first to equate electronic documents with paper documents and the fourth in Europe to launch digital driver's licenses. FOP registration in Ukraine is the fastest in the world, only 4 seconds," commented the Minister of Digital Transformation Mykhailo Fedorov on Ukraine's successes.
Today, the experience of digitalization of Ukraine is attracting interest in many countries. An important component of this process was the "Action" application, which is used by almost 21 million people. Thanks to "Dia", Ukrainians can get access to 21 documents and more than 30 different services.
Ranking of countries by the level of development of digital public services:
- South Korea
- Denmark
- Estonia
- Saudi Arabia
- Ukraine
- Singapore
- United Kingdom
- New Zealand
- Japan
- Kazakhstan
These results testify to the growing role of digital technologies in ensuring the efficiency of public services and the involvement of citizens in management processes.
