Ukrzaliznytsia has become a target of large-scale and multi-level cyberattacks, which caused failures of the company's online systems. Nevertheless, trains movement has not been violated and occurs in accordance with the schedule.
The attack was complicated and well planned
The press center of Ukrzaliznytsia stated that the attack was carefully organized and non -trivial, and its consequences are still eliminated. The recovery of services began immediately after the incident and continues.
Key operating processes have been translated into a reserve regime, which avoided critical disruptions in trains.
This was reported at the Ukrzaliznytsia Press Center, noting that the attack was carefully planned and non -trivial.
Despite the attack, key operating processes were translated into a reserve regime, which avoided trains. Specialists of Ukrzaliznytsia together with the SBU Cyber Department are working on a complete restoration of systems.
"The railway continues movement despite physical attacks on infrastructure, not stopping it and the most underlying cyberattacks! Thanks to the implemented reservation protocols, we have maintained the stability of transportation," the company said.
Due to the complexity of the attack and its multi-stage, experts check them for possible vulnerability before starting online services.
How does ticket sales work right now
Due to the inaccessibility of online systems "Ukrzaliznytsya" switched to alternative ways of registration of travel documents:
- Tickets are sold exclusively at the cash desks. For the convenience of passengers, the work of the CAS has increased, the schedules of service are expanded.
- International tickets for March 24 and 25 are also available at the cash desks, although they could usually only be purchased online.
- If the passenger does not have time to buy a ticket at the box office, he can get on a train without a ticket. The train crews are instructed to design the fare directly in the wagon.
The company also appealed to passengers who plan to travel after the morning flights on March 25, with a request to refrain from storming the cash desks today. Priority service is provided to those who have a trip in the coming days.
"As soon as online services are restored, we will immediately inform the passengers," Ukrzaliznytsia stressed.
Passengers who want to return tickets to the trains on March 24 can do it online. a scan or a clear ticket photo with your phone contact number to your email . The application will be considered within three days after the system recovery.
