This morning, a technical failure of the IT system took place in Ukrzaliznytsia, which is why online services are not temporarily operating, including ticket sales through the site and mobile application, as well as online services and reference information. This was reported by the company's press service through the Telegram channel.
According to Ukrzaliznytsia, through technical problems, you cannot buy tickets online or use other digital services such as ordering additional services or receiving certificates. The company is already working to solve the problem, and experts are engaged in troubleshooting.
"The relevant experts are already working on problems," the company said.
Given the lack of access to online services, Ukrzaliznytsia recommends passengers to use social networks to communicate with the company. It is suggested that Ukrzaliznytsya official pages on Facebook, Instagram and other popular platforms to obtain the information you need.
To support passengers who cannot use online resources, changes for railway ticket offices were increased at Ukraine's stations. This will provide more passenger service, especially in the morning hours of peak demand.
Ukrzaliznytsia urges passengers to be patient and reports that system recovery work is ongoing. Technical problems are planned to be eliminated as soon as possible to restore online services and provide a proper level of passenger service.
So far, online resources users should seek help from the company through social networks or with traditional cash desks.
